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Shipping Policy

Effective Date: July 2026

Website: www.booklookonline.com

Publisher / Owner: Book Look Publishing

 

1. Overview

At Book Look Publishing, we strive to ensure that your favorite books reach your doorstep safely, efficiently, and in pristine condition. This Shipping & Delivery Policy outlines our dispatch procedures, estimated delivery timeframes, shipping charges, and tracking mechanisms for all orders placed through www.booklookonline.com.

 

2. Order Processing & Dispatch Timelines

  • Order Processing Time: All orders are processed, packed, and dispatched within 1 to 3 business days (Monday to Saturday, excluding national holidays and Sundays) following order confirmation.

  • Pre-Orders & Special Releases: Orders containing pre-order titles or special collector's editions will be dispatched on or shortly after the official release date mentioned on the product page.

  • Order Delays: During major book fairs, festive seasons, or promotional sales, order processing times may extend by an additional 1–2 business days. In case of unexpected delays, our customer support team will notify you via email or WhatsApp.

 

3. Shipping Rates & Delivery Timeframes

Shipping costs are calculated at checkout based on the total weight of the package, delivery destination (PIN code), and selected shipping method.

 

(a) Domestic Delivery (Within India)

We fulfill all domestic orders across India exclusively through India Post (Speed Post / Registered Parcel). Whether you are located in Kolkata, West Bengal, major metro cities, or any other region across India, your books will be delivered within 3 to 5 business days following dispatch.

  • Free Shipping: We may offer free standard domestic shipping on orders exceeding a specified order value threshold (e.g., promotional offers). Applicable free shipping thresholds are automatically displayed at checkout.

 

(b) International Delivery

We offer worldwide shipping to book lovers across the globe.

  • Estimated Delivery Time: 10 – 21 business days, depending on international postal routes and destination country customs processing.

  • Customs, Taxes & Duties: International orders may be subject to import duties, customs charges, or local sales taxes imposed by the destination country. These charges are the sole responsibility of the recipient and are not included in our shipping fee.

 

4. Logistics Partners

To provide reliable delivery services, Book Look Publishing partners with trusted courier services and postal networks:

  • India Post (Speed Post / Registered Parcel for extensive nationwide coverage)

  • Express Courier Partners: Delhivery, BlueDart, DTDC, Professional Couriers, and Shadowfax.

The choice of courier depends on PIN code serviceability and fastest estimated delivery time.

 

5. Order Tracking

Once your order has been dispatched from our warehouse, you will receive an automated shipping confirmation containing:

  1. Tracking Number / AWB Code

  2. Name of the Logistics Partner

  3. Direct Tracking Link

You can track your package directly on the courier partner’s website or via our WhatsApp support by sharing your Order ID.

 

6. Shipping Address & Failed Deliveries

  • Address Accuracy: Customers are responsible for providing complete and accurate shipping details, including full name, house/flat number, street name, landmark, city, state, postal/PIN code, and a functional contact mobile number.

  • Failed Delivery Attempts: Couriers usually attempt delivery up to 2–3 times. If the recipient is unavailable or the phone is unreachable, the package may be returned to our warehouse (Return to Origin - RTO).

  • Re-Shipping Charges: If a parcel is returned due to an incorrect/incomplete address or non-availability of the recipient, additional shipping charges will apply for re-dispatching the order.

 

7. Damaged, Lost, or Missing Items

We take great care in packaging books with protective padding to prevent damage during transit.

  • Damaged Books on Arrival: If you receive a package that is visibly damaged or tampered with, please record a short unboxing video before opening it and notify us within 48 hours of delivery.

  • Missing Items / Defective Copies: If a book has missing pages, printing defects, or items are missing from your shipment, contact us immediately with photo/video evidence for a prompt replacement.

  • Lost Parcels: If a shipment is declared lost by the courier company, we will issue a full replacement or refund.

 

8. Cash on Delivery (COD) Policy

  • Cash on Delivery (COD) may be available for select PIN codes within India, subject to postal serviceability.

  • Additional nominal handling charges may apply for COD orders, as displayed during checkout.

  • Repeated refusal or cancellation of COD orders at the doorstep may result in the suspension of COD privileges for your account on future orders.

 

9. Contact Us

For any shipping, delivery, or tracking inquiries, please contact our support team:

This Shipping & Delivery Policy was last updated in July 2026 and is subject to periodic updates.

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