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Refund Policy

Effective Date: July 2026

Website: www.booklookonline.com

Publisher / Owner: Book Look Publishing

 

1. Overview

At Book Look Publishing, we take great care in printing, quality-checking, and securely packaging our books to ensure they reach you in excellent condition. We understand that issues can occasionally arise during transit or production. This Refund & Return Policy explains the conditions, timelines, and procedures for cancellations, replacements, and refunds for orders placed on www.booklookonline.com.

By placing an order on our Site, you agree to the terms outlined in this policy.

 

2. Eligibility for Returns, Replacements & Refunds

We accept return, replacement, and refund requests only under the following specific circumstances:

  1. Damaged in Transit: The book arrives physically torn, bent, or water-damaged due to shipping.

  2. Manufacturing / Printing Defects: The book has missing pages, blank pages, misprinted/inverted text, or binding defects.

  3. Wrong Item Delivered: You received a different title or edition from the one listed on your order confirmation.

 

3. Mandatory Requirements for Claim Verification

To ensure a fair evaluation of claims and prevent fraudulent requests, all return or replacement claims must fulfill the following criteria:

  • Reporting Window: You must report the issue to our customer support team within 48 hours of delivery. Claims submitted after 48 hours will not be eligible for return or refund.

  • Unboxing Video Requirement: You must provide a clear, uninterrupted unboxing video starting from the unopened postal outer packaging showing the shipping label, up to the extraction and inspection of the defective/damaged book.

  • Photographic Evidence: Clear photographs showing the specific damage, printing defect, or wrong title received.

  • Original Condition: The book must remain unused, unmarked, and in its original condition.

 

4. Non-Returnable & Non-Refundable Items / Cases

Requests will not be accepted or approved in the following scenarios:

  • Claims submitted after the 48-hour post-delivery window.

  • Minor cosmetic imperfections on cover edges that do not affect readability.

  • Change of mind or accidental purchases after the order has been dispatched.

  • Books damaged due to customer misuse, improper handling, or exposure to liquids after delivery.

  • Digital products, downloadable content, and sample PDFs.

  • Parcels returned due to incorrect or incomplete delivery address details provided by the customer.

 

5. Replacements vs. Refunds

  • Replacement First Policy: For all valid claims (damaged, defective, or incorrect items), our primary resolution is to dispatch a free replacement copy at no additional cost to you.

  • Refund Option: A monetary refund will only be issued if:

    • The requested title is completely out of stock and cannot be reprinted or replaced within a reasonable timeframe.

    • An replacement parcel cannot be dispatched to your location due to courier serviceability limits.

 

6. Order Cancellation Policy

  • Cancellation Before Dispatch: You may request to cancel your order as long as it has not yet been processed or dispatched from our warehouse. Upon successful cancellation prior to dispatch, a full refund will be processed to your original payment method.

  • Cancellation After Dispatch: Once an order has been handed over to India Post or our courier partners, it cannot be canceled or recalled.

 

7. Refund Processing & Timelines

  • Refund Method: Approved refunds are credited directly back to the original payment method used during checkout (Credit/Debit Card, Net Banking, UPI, or Wallet via our PCI-DSS compliant payment gateway).

  • Processing Time: Once a refund is approved by our support team, the credit will be initiated within 2 to 3 business days. Depending on your bank or payment provider, funds typically reflect in your account within 5 to 7 business days.

 

8. How to Request a Return, Replacement, or Refund

To initiate a claim, please reach out to us with your Order ID and the required unboxing video/photos:

  1. WhatsApp Support: Send your Order ID and video proof directly to our helpline at +91 8017544015.

  2. Email Support: Send an email with subject line Return/Refund Request - [Your Order ID] to booklook8017@gmail.com.

Our customer care team will review your request and respond within 24 to 48 business hours with further instructions.

 

9. Contact Information

For any questions regarding refunds, cancellations, or damaged shipments, please contact us:

This Refund & Return Policy was last updated in July 2026.

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